Refund policy

Courtesy translation. This English text is provided for information purposes only: the Italian version of this policy is the legally binding one and prevails in the event of any discrepancy.

In accordance with the provisions of the Italian Consumer Code (Codice del Consumo), the Customer has the right to withdraw from this contract within 30 days from the moment when the Customer, or a person appointed by the Customer, acquires physical possession of the products. Where several products ordered under a single order are delivered separately, the withdrawal period runs from the day on which the Customer, or a person appointed by the Customer, acquires physical possession of the last product.
The right of withdrawal is exercised by means of a communication from the Customer to Kontatto, to be sent within the period indicated above, unequivocally stating the intention to withdraw from the contract.
The communication may be sent by e-mail to the following address: shop@kontatto.it

A Customer who has exercised the right of withdrawal must return the products covered by the contract, in the manner detailed below, within 14 days from the date on which the intention to withdraw from the contract was communicated to Kontatto. The products must be shipped to the following address:
KONTATTO S.R.L. Via dei Cardatori Blocco 14 Centergross 40050 Argelato (BO), Italy

Following the Customer's valid exercise of the right of withdrawal, Kontatto will refund the payments made under the contract. Kontatto expressly reserves the right to charge the shipping costs to the Customer. In any case, any supplementary costs arising from the Customer's choice of a type of delivery other than the least expensive standard delivery made available to the Customer are excluded from the refund. The Customer is expressly prohibited from returning products cash on delivery, and Kontatto therefore reserves the right not to accept such returns.
The refund will be made without undue delay and in any case no later than 14 days from the day on which the withdrawal communication is received. The refund will be made using the same means of payment used by the Customer to pay for the products purchased; in any case, no charge will be applied as a consequence of the refund. The refund may be withheld until Kontatto receives the returned products, or until the Customer provides evidence of having sent the products back, whichever is earlier.
The Customer is liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning;
Products returned by the Customer upon exercise of the right of withdrawal must not be spoiled, damaged or soiled in any way, nor missing any of their components and/or accessories. In addition, returned products must be complete with their packaging, tags and original labels, and must not show any sign of use beyond what is strictly necessary for the Customer to try the garment on, exactly as would be the case if the Customer tried the garment on in the fitting room of a physical store.
Kontatto reserves the right to ask the Customer for compensation corresponding to the loss in value suffered by the products where the Customer has used them in a manner other than that indicated above and in any case incompatible with the general principles of good faith and fair dealing.